Refund and Cancellation Policy
This Refund and Cancellation Policy applies to subscriptions, onboarding, and related services for StrydeFlow provided by HOTAIL.
Manual Sales and Onboarding
StrydeFlow currently uses manual customer onboarding and may use manual invoicing or offline payment arrangements. Commercial terms may be confirmed in writing during onboarding.
Refunds
Except where required by applicable law or expressly agreed in writing by HOTAIL, fees paid for StrydeFlow are non-refundable. This includes subscription fees, setup fees, onboarding fees, and payments for partial service periods.
Cancellation
- Institutions may request cancellation by emailing support@mybis.site.
- Cancellation generally stops future renewal or future billing from the next agreed billing period.
- Cancellation does not automatically create a refund for amounts already paid.
Exceptional Cases
HOTAIL may, at its sole discretion, review exceptional refund requests on a case-by-case basis, including duplicate payments or billing errors.
Data Access After Cancellation
Following cancellation, continued access, export support, or deletion timing may depend on the institution’s agreement, operational constraints, security requirements, and applicable law.
Contact
For billing, cancellation, or refund questions, contact support@mybis.site.